Merchant Terms & Conditions

Technology Intermediary Only: Dailycrumbl operates solely as an online technology intermediary and marketplace facilitating discovery, digital ordering, and payment processing between independent merchants and consumers.

Independent Contractor: Nothing in these Terms creates an agency, partnership, joint venture, employer-employee, or franchise relationship. You operate as an independent business entity or sole proprietor.

Direct Merchant-Consumer Contract: When an order is placed, the contract for sale is formed directly and exclusively between you and the customer. Dailycrumbl is not a party to that transaction, does not take title to any products, and assumes no responsibility for customer contracts.

Zero Registration or Fixed Subscription Fees: Merchant onboarding and store listing on Dailycrumbl are 100% free. There are no recurring monthly maintenance fees, mandatory listing fees, or minimum account balance requirements.

Operational Control: You maintain autonomy over your shop operations. You may mark items as unavailable, set stock levels, and set your opening hours (which control the pickup slots customers can choose) at your discretion without financial penalty.

Accurate KYC & Business Representation: In accordance with regulatory requirements and the Consumer Protection (Fair Trading) Act 2003 (CPFTA), you must supply accurate, non-misleading business details, contact information, price indications, fulfilment timelines, and allergen/ingredient disclosures.

Commission Fee Structure: Dailycrumbl charges an 8% commission on the order subtotal (after any discount you fund yourself). It is deducted automatically when the customer pays. Discounts funded by Dailycrumbl do not reduce your payout. If an order is refunded, the commission is returned.

All-Inclusive Transaction Coverage: The 8% commission encompasses all underlying payment gateway infrastructure charges (including Stripe Connect card processing and clearing fees). Dailycrumbl will not apply hidden payment deductions or additional transaction surcharges against your merchant payouts.

Automated Split Payouts via Stripe Connect: Merchant funds are processed and disbursed through Stripe Connect to your nominated Singapore bank account. Payouts are released following standard banking clearance cycles, subject to Stripe’s Connected Account Agreement and anti-money laundering (AML/CFT) checks under Singapore law.

Zero Sales, Zero Cost: If no customer transactions are completed through your storefront, you incur no fees or operational liabilities.

Goods & Services Tax (GST) Notice: Dailycrumbl Pte. Ltd. is currently non-GST registered. Any receipts or statements provided to you will not include GST. You are individually responsible for assessing your own GST liability and filing obligations with the Inland Revenue Authority of Singapore (IRAS).

Visibility Upgrades: Dailycrumbl offers optional paid promotions, such as Featured Banners on the homepage and “Featured This Week” placements. These can be paid for in cash or, where offered, with Crumbs. Paid promotions are non-refundable once active, including for unused days.

Voluntary Engagement: Purchasing visibility upgrades is purely optional and does not relieve you of any fulfilment, quality, or regulatory obligations under these Terms.

Seller Vouchers: You may create discount vouchers for your own store, which customers redeem using Crumbs. You fund the discount on any voucher you create, and the commission in Section 3 is calculated on the order subtotal after that discount.

Merchant Crumbs: You may earn Crumbs on orders collected by customers through the Platform, and may spend them on promotions where offered. Crumbs have no cash value and are non-transferable.

Promotional Feature Vouchers: Promotional credits, signup vouchers, or promotional feature waivers issued by Dailycrumbl are non-transferable, possess zero cash value, and must be redeemed within their specified validity periods. Dailycrumbl reserves the right to withdraw unredeemed promotional credits upon reasonable notice.

Fulfilment Responsibility: You are solely liable for the production, packaging, hygiene handling, timely preparation, and handover of orders at collection. Where you arrange your own delivery, you are equally responsible for that delivery.

Consumer Protection (Fair Trading) Act (CPFTA): Under Singapore’s lemon law and fair trading regulations, you must ensure that all goods supplied correspond strictly with their product description, are of satisfactory quality, and are fit for consumption or intended use. Misleading claims or unfair practices are strictly prohibited.

Customer No-Shows: If a customer does not collect their order within the agreed pickup window, the order is non-refundable and you keep the payment, unless the failure to collect was caused by you (for example, you were unavailable at the agreed time).

You expressly represent, warrant, and certify that your business operations strictly comply with all relevant Singapore statutory bodies and regulations, including:

Product Safety & Consumer Regulations: Non-food goods (e.g., candles, jewellery, skincare, cosmetics) must comply with the Consumer Product Safety Regulations (CPSR) and Health Sciences Authority (HSA) guidelines where applicable.

Services: If you offer services (e.g., nail care, beauty treatments, photography), you must hold any licences or qualifications required for those services, follow applicable hygiene and safety standards, and perform them with reasonable care and skill.

Customer Personal Data: In fulfilling orders, you may receive personal data of customers (customer name, phone number and email address).

Merchant Content License: You retain legal ownership of all trademarks, brand names, product photographs, videos, and descriptions you upload. You grant Dailycrumbl a non-exclusive, royalty-free, worldwide license to host, display, adapt, and distribute your content across the Platform, social media marketing channels, and community promotions.

Third-Party Rights: You warrant that your listings do not infringe upon any third-party intellectual property, copyright, patent, or registered trademark.

“As-Is” Service: Dailycrumbl provides the Platform on an “as-is” and “as-available” basis. We do not guarantee continuous, uninterrupted platform uptime or minimum sales figures.

Complete Product Liability Disclaimer: Dailycrumbl Pte. Ltd. has no control over and disclaims all liability for the quality, safety, legality, hygiene, or suitability of items or services provided by Merchants. We shall not be held liable for food poisoning, allergic reactions, burns, defects, delays in collection or merchant-arranged delivery, or physical injury resulting from products or services listed on the Platform.

Statutory Liability Cap: To the maximum extent permitted by Singapore law, Dailycrumbl’s aggregate liability to any Merchant for any claim arising out of these Terms shall not exceed the total platform commission fees retained by Dailycrumbl from that Merchant in the three (3) months immediately preceding the event giving rise to liability.

You agree to indemnify, defend, and hold harmless Dailycrumbl Pte. Ltd., its directors, officers, employees, and technology partners from and against any third-party claims, liabilities, damages, regulatory fines, losses, and legal costs arising from:

Termination by Merchant: You may terminate your merchant agreement at any time by closing your storefront and completing all pending, accepted customer orders.

Suspension/Termination by Dailycrumbl: Dailycrumbl reserves the right to immediately suspend, withhold payouts, or terminate any Merchant account if we reasonably suspect fraudulent behaviour, repeated unfulfilled orders, food hygiene breaches, customer harassment, or violation of SFA/HDB home business limits.

Governing Law: These Terms are governed by and construed in accordance with the laws of the Republic of Singapore.

Jurisdiction: The parties agree to submit to the exclusive jurisdiction of the courts of Singapore. The parties shall attempt to resolve any dispute in good faith through informal negotiation or mediation at the Singapore Mediation Centre (SMC) prior to commencing formal litigation.

Contracts (Rights of Third Parties) Act 2001: A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 2001 to enforce any provision of these Terms.